Your data, our responsibility
Privacy Policy
At Pack Ayoub, preparing for the TCF Canada exam should never come at the cost of your privacy. This page explains what information we process, why we use it, and how you stay in control.
Last updated: July 2026
Our commitment to you
Pack Ayoub supports TCF Canada candidates in their language preparation for Canadian immigration. To provide tests, courses, progress tracking, and a member area, we need to process certain personal data.
This policy applies to all services available on packayoub.net: free tests, simulators, learning resources, paid offers, and contact forms.
By creating an account or continuing to browse the site, you acknowledge that you have read the practices described on this page.
Who is responsible for your data
The data controller is Pack Ayoub, publisher of the TCF Canada preparation platform available at packayoub.net.
For any request relating to your personal data, you can write to us at [email protected]. We handle requests diligently and let you know how your request is being processed within a reasonable timeframe.
What data we collect
Depending on the services you use, we may process the following categories of data.
Information you provide to us
- basic identity: first name, last name, and email address
- login credentials and account preferences
- messages sent via the contact form or support channels
- information related to a purchase or subscription when you subscribe to a paid offer
Data related to your preparation
- results and scores from TCF Canada tests and simulators
- progress in modules, exercise series, and content viewed
- activity history in your member area
Technical data collected automatically
- IP address, device type, operating system, and browser
- pages visited, session duration, and interactions with the site
- technical logs required for security and diagnostics
Why we use your data
We only use your information for specific purposes directly related to your experience on Pack Ayoub.
- create, secure, and manage your user account
- give you access to tests, courses, simulators, and preparation resources
- record your progress and personalize your learning path
- process payments and manage subscriptions or purchases
- respond to support requests and improve our content
- measure site traffic, detect anomalies, and prevent fraudulent use
- comply with legal obligations and enforce our rights in the event of a dispute
Who your data may be shared with
Pack Ayoub does not sell your personal data. We only share it with trusted providers, strictly to the extent necessary for the service to function.
These partners act on our instructions and are required to protect your information in line with applicable standards.
- hosting and technical infrastructure for the site
- secure payment provider for transactions
- audience and performance analytics tools (for example Google Analytics)
- transactional email or support services
How long we keep your data
We retain your data only for as long as needed for the purposes for which it was collected, then delete or anonymize it where possible.
- account data: kept while your account remains active, then deleted or anonymized after a prolonged period of inactivity
- preparation history: kept so you can track your progress while the account is active
- billing data: kept according to applicable legal retention periods
- technical logs: kept for a limited time for security and maintenance purposes
How we protect your information
We implement appropriate technical and organizational measures to limit the risk of unauthorized access, loss, or alteration of your data.
These measures include encrypted connections (HTTPS), access controls, backups, and incident monitoring. However, no transmission over the Internet can be guaranteed to be 100% secure.
Your rights over your data
Depending on where you live, you may benefit from rights recognized by applicable regulations, including in Europe, Canada, and Quebec.
To exercise any of these rights, send us a request at [email protected] stating the subject of your request. We may ask for proof of identity to protect your account.
- right of access and rectification of your information
- right to erasure in cases provided for by law
- right to restrict or object to certain processing
- right to data portability, where applicable
- right to withdraw consent for processing that depends on it
Protection of minors
Pack Ayoub services are primarily intended for adults planning immigration or mobility to Canada. We do not knowingly collect data from children under 16.
If you believe a minor has provided us with personal information, contact us so we can take appropriate action.
Updates to this policy
We may update this policy to reflect changes in our services, technical tools, or legal requirements.
If there is a significant change, we will inform you through a visible notice on the site or, where appropriate, by email. The last updated date appears at the top of this page.
Questions about your data?
To exercise your rights, report an issue, or request clarification about this policy, contact our team. We respond as promptly as possible.
Email: [email protected]
This policy complements our terms and conditions , which govern use of the Pack Ayoub platform.